All design and content on this website or any website affiliated with Krystals Wedding Invitations strictly belongs to Krystals Wedding Invitations and any attempt to use our content without permission will not be tolerated. Any samples, physical goods, digital goods or anything from Krystals Wedding Invitations are copyright to us and cannot be duplicated in any manner. Images, designs or anything may not be used online or printed without written permission from Krystals Wedding Invitations. If you would like to post content on your blog or forums, please contact us first we would happy to be a part of it!
We value privacy and your privacy is very important to us. We will not sell or distribute your information in any way nor do we keep credit cards information on file. Anything printed with customer's information is strictly micro-shredded after orders completed.
Samples are available for invitations, programs, menus, table cards, and place cards. There are NO proofs for sample orders. Samples will be shipped via USPS First Class mail with/without tracking. If you'd prefer to see what the card stock looks like, feels like and explore colors, we can send swatches by regular mail for free. You can contact us to request a few sent to you!
Everything is customizable! We want to provide you the opportunity of making something that suits you and your wedding. We want you to be extremely happy with your stationery so feel free to ask away. As your designer, we would also like for you to entrust us and provide us with creative leeway.
You can order custom design invitations made just for you! A non-refundable $100 is required to begin design work!
All orders are handmade and created on a first come first serve basis. You can customize your invitations with add on options that can be found here. If you are looking for something that isn't listed you can either contact us or let us know in the special request or notes box on the form (extra cost may apply depending on your request).
Wedding invitations, save the dates, rehearsal invitations, menus, programs, welcome/itinerary cards include up to 3 proofs in a JPEG or PDF format within 1-2 days of order or when all necessary information is received. If additional proofs are needed, a $10 charge per proof will be invoiced before continuing.
For wedding invitations, addressing and rsvp postage is recommended for a full hassle-free experience. Full addressing includes guest address, return address on back flap of outer envelope and RSVP return address. Return addressing includes return address on both envelopes only.
We can design a custom postage for you or we can order pre-designed ones through a third party. Just let us know if you would like to add this option. Custom designed postage created by Krystals Wedding Invitations will be charged a $30 design fee that is a separate cost from the postage cost. Custom postage and pre-designed postage are ordered through a third party website, customer is required to pay the full amount of the postage cost, applicable tax and shipping costs. There is no refund/cancellation once payment is received and order is processed.
A California Sales Tax of 7.5% will be added to California orders. All other states are tax free.
Orders must be paid in full with either credit card, paypal, cash (locals), check or money order. For check/money order, work will not begin until check is cleared. Rejected checks will be charged a $35 fee. You can contact us if you wish to pay with check or money order. PLEASE NOTE: Mail can sometimes be misplaced, lost or stolen. For both of our protection, please mail your check/money order either certified or priority mail with tracking. We are not responsible for lost mail. If check or money order isn't received within 30 days, the order will be cancelled.
We offer supplies for our DIY customers as well as packaging supplies. The manufacturer provides all supplies to us. Due to manufacturer tolerances, certain items related to plastic or metal may have small blemishes or scratches and some bags dimension may vary from 1/16" to 1/8" in size. DIY wedding paper supplies have gone through quality check to make sure there are no damages before mailing them to you. All supplies incurs its own shipping charges and will be calculated upon checkout. If you don't see an item here that you need or if you need help to locate something just let us know and we will help.
DIGITAL FILE PURCHASES
All designs shown and custom designs can be sold as a digital copy for your own press/DIY projects. Digital files are strictly for personal use and for the use of the intended event only. Digital files cannot be duplicated and/or sold in any manner whatsoever. Parts of the design cannot be co-mingled with another design in any way. Digital files are for printing at home or taken to a print shop. Proofs for digital files will receive the same policy located above under "digital proofs."
We ship everything from our office located in Orange County, California. Orders are carefully packaged together for shipment. We make sure to think of the worst scenario (not that there is any but it is always good to think of the "what if's") for when the package is out of our hands. Therefore, careful attention to corners and providing extra padding is our priority!
Shipping cost is calculated upon checkout and shipped via USPS or FedEx with tracking/delivery confirmation. Samples are shipped via USPS First Class Mail for domestic (with tracking) and international orders (with tracking to certain countries). Shipping cost is based off of size, weight and destination. Prices can range from $4 to $40 for domestic orders and international orders can range from $9 to $145+. We structure our Canadian/International Rates in flat rate discounts by 15-30% to help our international clients alleviate some postal cost.Faster shipping options are available for additional cost. Our assembled wedding stationeries tend to be heavy (all that paper!) and require larger boxes, sometimes even in two boxes!
Insurance for all orders can be purchased upon request and will be billed to the customer accordingly. We put great value on providing the most cost friendly shipping services for our customers, with that being said, if the shipping cost for your order comes out to be less than what was originally paid for, then the difference will be credited back to your original form of payment. If the shipping cost comes out to be more than what was originally paid for then we will cover the difference.
Due to the nature of custom/personalized stationery, there are no returns or exchanges. Once we acknowledge the proof approvals, any mistakes/typos that were overlooked in the final proofs will be the customer's responsibility and a re-print fee will apply. We will try our best to ensure accuracy and consistency but we are not perfect so we rely on you, our customer's, to be our second pair of eyes. Of course, if any error is the fault of Krystals Wedding Invitations, we will re-print it in a timely manner at no cost to our customers.
Supplies can be returned within 10 days of delivery. Please email us of a return or exchange within 2 days of delivery. A full refund of the product minus the shipping cost will be credited back to the original form of payment. Customer is responsible for the shipping cost of the return. Please make sure everything is packaged securely, if the returned item is damaged in any way, a 15% restocking fee will apply.
We understand that plans may change unexpectedly, so if the wedding is on hold, changes to venue or any other reason, we will hold your order for 30 days until further notice is provided to us. We ask that we be kept in the loop and if for any reason we do not receive any notification, we reserve the right to cancel the order to accommodate our other customers. In the event that you need to cancel an order, all billable costs to date such as supplies, materials, deposits, etc... will be deducted from the order total. Cancellations must be in writing and submitted via email.
Krystals Wedding Invitations has the right to cancel an order if in any event the customer or anyone associated with the customer is unreasonable or being extremely difficult to work with. Cost incurred to date such as supplies, materials, deposits, or already produced products will be billable and deducted from the order total before any refund is given.
If a custom graphic is needed to design your stationery, we can purchase it for you from the numerous stock photo websites. If you prefer to browse it yourself we can supply a link for you to choose from. All design costs are billed to the customer. If you have your own logo you would like us to incorporate into the design, please make sure you have the permission from the designer to use. We will always make something unique for you based off of examples you've shown us, we will not purposely replicate any other designers work.